Return Policy

• You can return items within 21 days for a full refund.
• Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.
• Not placing merchandise back into original bag will delay processing of your return.
• Your refund will be in the same form as the original purchase.
• Shipping and handling charges are non-refundable.
• All items marked 50% off and 70% off are FINAL SALE. Reach out to Customer Care for advice before purchasing items marked FINAL SALE.
• All items marked FINAL SALE cannot be exchanged or returned at any time.
• We only accept returns that were purchased via this website. SerraBrand.com will not accept orders that were purchased from other retailers.
• If you receive an item that is damaged, please contact customer service immediately.

 

MAKING A RETURN

1. Please contact customerservice@serrabrand.com to receive a return label.
2. If you are shipping from Puerto Rico, Alaska, or Hawaii, OR if you choose not to use the free pre-paid shipping return label, you must ship your return using a trackable shipping method. Serra Brand cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
3. Please allow up to 7 days transit time.
4. Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
5. Upon receipt of returned goods, SerraBrand.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
6. Please note that all items marked 50% off are FINAL SALE. All items marked FINAL SALE cannot be exchanged or returned at any time.